Privacy policy
This policy explains what personal data may be received through the TORFIX website, why it is used and how users can request correction or deletion.
The data controller is [legal name to complete], reachable at info@torfix.be and at [full postal address].
Depending on your use of the website, TORFIX may receive information you voluntarily provide through the contact form, such as first name, business name, activity sector, email address, phone number, selected plan and any free message you choose to send.
This data is used to answer enquiries, prepare a tailored proposal, follow up on discussions, organise a potential meeting and manage the pre-sales or client relationship.
Processing mainly relies on steps requested by the user before entering into a contract, together with TORFIX's legitimate interest in handling incoming leads and maintaining appropriate commercial follow-up.
Contact and enquiry data is kept for as long as necessary to process the request and for a reasonable follow-up period afterwards. This period should be refined to match the actual business workflow and any accounting obligations.
Some information is required to respond properly to an enquiry. Without it, TORFIX may not be able to contact the user again or prepare a relevant offer.
Submitted data is intended for TORFIX and any person involved in handling enquiries, client follow-up and technical website maintenance.
The website notably relies on Vercel for hosting, Formspree for technical form delivery and Google Fonts for visual resources. These providers may technically process certain data as part of their service operation.
Some technical providers may operate outside the European Union or use international infrastructure. Where this happens, transfers are expected to rely on the legal mechanisms required by applicable data protection rules.
You may request access to your data, ask for a correction, request deletion or ask for processing to be restricted by contacting info@torfix.be.
You may object to certain processing activities or ask for commercial follow-up to stop, subject to any legal or contractual obligations requiring minimum retention.
If you believe your rights are not being respected, you may lodge a complaint with the relevant data protection authority.